Friday, May 30, 2008

father's day is coming...

sterling keychain $32

28 comments:

gd said...

Perfect! How do I order?

Anonymous said...

What about, "OUR DADDY IS OUR HERO" (when there is more than one child?)

Lisa Leonard said...

Just order the keychain from the site--lisaleonardonline.com. We can fit three names.

Anonymous said...

I hope Todd doesn't read your blog :)
Heather K.

Anonymous said...

i have had HORRIBLE customer service ordering jewelry from lisa leonard. she will not return emails or phone calls although my credit card was charged many weeks ago and i have NOT received my neckalce! DO NOT ORDER FORM HER!!

Lisa Leonard said...

Hello anonymous commenter. Can you let me know who you are and your order # so we can figure out what's going on? If you haven't received your necklace or return emails, that concerns me!

Ebeth said...

Lisa, I got my tree of life necklace today and I love it! Your service was awesome, super fast and the jewellry is simply gorgeous. And what great prices! I am recommending you to all my friends. Not to mention that I cannot wait to order again from you! Thanks!
Ebeth

Anonymous said...

i am your unhappy customer. i have emailed you at the email on your jewelry site as well as the one listed here on blog. i called a phone number today 805 area code -- and left a message on your voice mail. i do not have an order number -- only know my credit card was charged on may 7. what email can i email you at that you would respond to?

Anonymous said...

lisa -- thank you for calling me and resolving the issue. i do appreciate your effort and look foward to finally receiving the necklace.

lindsey cheney said...

wow, lis! after reading that anonymous comment i wanted to jump on and delete it for you! but good for you, trying to make every customer happy, and allowing your readers to see that you're willing to put yourself out there and right your wrongs (if there are any).
i love the keychain - i'll want three of them for the dads in my life!

michele said...

Lisa, I've always been amazed at how quickly you have responded to my emails regarding jewelry and how quickly I've received your products in the mail. Your customer service has always been exceptional in my experience and several people I've referred you to has said the same thing!

Carolina Mama said...

Just received my earrings and love them again! :) It's Carolina Mama and I am the one who lost one after wearing them maybe once. So now I have a complete pair and a spare. ;) They made it all the way to the Carolinas fine from California. ;) Thanks much.

Stacey said...

I just received my daddy keychain yesterday!! It is adorable. I was the one that asked for a longer name then she normally allows and she did it! Thank you Lisa. I just love it and can't wait to give it to Daddy. Too bad I discovered you after mother's day because I want something now!!!

HeatherK said...

That's a wonderful idea. I'm going to skip over to the site and order one!

Anonymous said...

I have emailed your personal email, your business email and have never once been responded to.
I agree your customer service is terrible. I will find someone else to purchase handmade jewlery from.
Lost a customer.. and will not suggest your business.

Lisa Leonard said...

we definitely want our customer service to be outstanding. you can email me at lisaleonarddesigns@gmail.com or leave a comment with contact info.

jessicabusse said...

I LOVE this keychain!!! I feel a bit stupid asking but I can't figure out how to order it... can someone help?

jessicabusse said...

never mind... I figured it out on my own! :)

Haley & Dustin said...

not sure why these anonymous commenters aren't getting through to your emails. i had great customer service!!!! thanks, i love my necklaces!!!

Kristi said...

I ordered 2 necklaces on Monday during the CFF benefit and rec'd them today! I think that is great service! I also e-mailed you a question and rec'd an answer within a couple of hours! My experience was a wonderful one & I will be back to buy more!
Kristi

Amanda said...

My great- niece and nephew's names are Ashlynn and Jeremy, so is this piece for a customer? Because I was thinking it might be my niece who ordered it, and that would be pretty awesome. I think your jewelry is awesome, and I wouldn't worry about those people commenting because obviously you've got a huge amount of people who love you and your work and even though we'd like to please everyone, sometimes its not possible! But I love your responses and your effort! Keep it up!

Kristy said...

can anything be put on the other side too? I was thinking.. one side from my kids and the other side from me..the wife :)

Lisa Leonard said...

We can only stamp one side-sorry!

Alisa said...

I got the keychain today!! My husband is gonna LOVE it! :)

Thank you Lisa for the awesome service and for doing such cool work!!

beka said...

Lisa,
Hello I love your work and was happy to receive one of your necklaces as a baby shower gift! My twin sister has a child five months older than mine and also fell in love with the necklace and wished she had one as well. The week of mothers day May 2009 her husband ordered one of your necklaces off of your website to surprise her knowing she would love it! I happily gave him a 'tellafriend' 10% off checkout code which I received with my gift that he used with his purchase. It is now July and they have yet to receive the necklace or any notice of a back order or problem of any kind! They have also tried calling your business phone and sent many emails concerning this with NO response! They also have a bank statement showing that their card was charged for the necklace purchased from your website lisaleonardonline.com I am not happy about the service or lack of that they have received and feel sort of responsible since I recommended your designs to them. I sent you an email to ask if there is any way you can respond and sort out the problem so that they can finally receive their merchandise that they have paid you for or get a refund?
Thanks, Rebekah

beka said...
This comment has been removed by the author.
beka said...

YOUR EMAIL IN RESPONSE: thanks for your email! we are running right about three weeks for the
creation of your custom, handmade jewelry. we appreciate you and
we're working hard to fill a large volume of order placed in the last
few weeks.

we are also receiving an increased volume of email, so if you have
another question, hang in there! we'll be responding as quickly as we
can. warmly, lisa leonard designs THIS IS A VERY VAGUE EMAIL WITH NO REAL ANSWERS OR ANY WAY OF TRYING TO REALLY HELP THE SITUATION YOU DIDNT EVEN ASK WHAT THE ORDER WAS AND IT HAS ALREADY BEEN WELL OVER 6WKS SINCE THE ORDER WAS PLACED! PLEASE HELP RESOLVE THE PROBLEM THANKS AGAIN REBEKAH

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